1. Returns
We want you to enjoy shopping at [https://rovepaw.com/]. If you are not completely satisfied with your purchase, you have 30 calendar days from the date of receipt to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition you received it
- Be in the original packaging
- Include a receipt or proof of purchase
Non-returnable items include:
- Customized or personalized items
- Clearance or discounted items (unless defective)
- Gift cards or digital services
2. Returns Process
Before returning your item, please contact us at [rovepaw007@gmail.com] with the subject “Return Request” and include your order number and reason for return.
Once approved, we will provide a return label and detailed instructions.
Do not send items back without contacting us first. Unsolicited returns may not be processed.
3. Refunds
After we receive and inspect the returned item, refunds will be processed within 7–14 business days to the original payment method.
Please note:
- Original shipping costs are non-refundable
- If the return is due to our error (e.g. incorrect or defective item), return shipping will be covered by us
4. Exchanges
If your item is damaged or the size doesn’t fit, please contact us within 7 days of delivery. We’ll offer a free replacement or exchange for a similar product (subject to availability).
5. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
📧 Email: [rovepaw007@gmail.com]