Shipping policy
At RovePaw, we're committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below.
Processing Time
- Orders are processed within 1–3 business days (Monday–Friday).
- Orders are not processed or shipped on weekends or U.S. holidays.
Shipping Time
United States
- Standard Shipping: 7–15 business days
Delivery times are estimates and may vary due to weather, carrier delays, holidays, or other unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout. We may offer free shipping on eligible orders and promotional events.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Tracking information may take 24–72 hours to update.
Multiple Shipments
If your order contains multiple items, they may ship separately and arrive on different dates.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order. RovePaw is not responsible for orders shipped to an incorrect address provided by the customer.
Lost, Stolen, or Damaged Packages
If your package arrives damaged or appears to be lost, please contact us within 48 hours of delivery (or the expected delivery date for lost shipments). We'll work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: support@rovepaw.com
We typically respond within 24 business hours.